FAQ

How long does shipping take?

Orders typically arrive within 5–10 business days across Canada.

What size should I get?

Check our size guide for exact dimensions, from XS to XXL.

Do I need to freeze or refill the cooling mat?

No — it's pressure-activated. No ice, water, or electricity needed. See how it works.

Is the cooling mat machine washable?

Yes — the Caniora cooling mat is machine washable. Simply wash on a gentle cycle and let it air dry to preserve the mat's texture and cooling performance over time.

What if I'm not satisfied?

We offer a 30-day money-back guarantee. For defective or damaged items, send us a photo of the issue within 30 days of delivery and we'll process your refund quickly. For general dissatisfaction (wrong size, changed your mind), no photo is needed — just contact us for a full refund, no return required. See our refund policy for details.

What if it doesn't fit or arrives damaged?

Reach us through our contact page — see our refund policy for details.

Do you ship outside Canada?

Not yet — we're currently Canada-only, with more countries planned.